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Customize Your Jewellery

Frequently Asked Questions

General Questions

To create an account simply click the Sign In button and Register Now to fill in your details. Please create an account password which is unique and kept secure. You must notify Firestones immediately of any unauthorized use of your account. With a Firestones account you will be able to enjoy the following benefits:
  • Preview our new collections
  • Track your orders and review your order history
  • Save your address and card details so you can make the purchase process much easier and faster
If you are experiencing any issues to login into your account, please don’t hesitate to contact our Customer Support team at and we will assist you with any questions.

To reset your password, follow the ‘FORGOT YOUR PASSWORD’ instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.

You will receive an authenticity card from Firestones Inc. claiming it to be genuine.